Metalairfilters.com customers enjoy fast and free shipping for orders over $99, and a 30-day no-hassle return policy!
Shipping Policy
Orders within the contiguous 48 States are eligible for Free Shipping on orders over $99.
Canada and Hawaii shipments receive a flat rate shipping charge.
International orders will be placed on ship hold until you are quoted a freight cost and pay over the phone.
We accept all major credit cards, Visa, Mastercard, Discover, and Amex.
Order Processing
Most standard filter sizes ship within 3-5 business days.
Custom sizes ship within 7-10 business days.
Estimated delivery times depend on the carrier, please see the map below for an estimate depending on your state.
Order Tracking Information
An email notification with a tracking number will be sent to you once your order ships. To check on the status of your shipment, click on the tracking number displayed in the email.
Air Filter Delivery
FedEx Ground delivery time ranges from 1 – 3 business days after shipment within the contiguous United States (based on location and carrier). We do not control the transit time once FedEx picks up the package. Please refer to the tracking information for accurate updates.
Delivery times are not guaranteed due to COVID19*
Changes to delivery addresses after shipment cannot be rerouted however, they can be rejected and returned back to the sender.
Air Filter Returns
If you are unhappy with your purchase, please let us know and we will gladly accept returns within 30 days of purchase.
All items must be in their original condition and in their original packaging.
Custom sized filters made correctly to order are not eligible for return.
Return shipping costs are the responsibility of the customer. You may use your own return label and ship it back to
Metal Air Filters Attn: Returns Department
611 Marsat Court, Chula Vista, CA 91911
Or you may request a paid return label directly from us.
Returns will be refunded in the original method of payment minus the estimated cost of shipping.
Email us at help@metalairfilters.com, please include the name on the order, date of order, and reason for return.
Or you may complete the below return form for fast response:
Click here to complete the return form below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You will also need your order number from the confirmation email or in the order found in your account.
For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the package has been damaged or tampered with.
Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@metalairfilters.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
Please allow 3 days from return receipt for inspection and approval. You will be notified once your return is received, inspected and whether it is approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, which is out of our control.
An email notification with a tracking number will be sent to you once your order ships. To check on the status of your shipment, click on the tracking number displayed in the email.
You are not liable for your order while it is being shipped. All metalairfilters.com’s shipments are fully insured by metalairfilters.com.
We are happy to ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses.
Shipping fees are non-refundable unless the item has a defect.